EXCHANGE & RETURN POLICY

At KEVIN.MURPHY Indonesia, we are committed to providing high-quality products and a satisfying shopping experience. Please review our Exchange & Return Policy carefully before making a purchase.

Eligibility for Exchange or Return

Customers may request an exchange or return for eligible items within 3 days from the date the order is received.

Returns or exchanges will only be accepted if the product:

• Is unopened and unused
• Is in its original packaging
• Is in the same condition as received

Items that do not meet these conditions may not be eligible for exchange or return.

Purchases from Authorized Sellers

kevinmurphy.co.id can only process exchanges, returns, or refunds for products purchased directly through our official website.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 3 days of delivery. A clear and unedited unboxing video is required as proof. The video must show the package from before opening until the product is fully revealed, with no cuts, edits, or pauses.

Return Request Process

To initiate an exchange or return, please contact us via WhatsApp 08561451000

Please include:

• Order number
• Reason for the return or exchange
• Unedited unboxing video

Do not return any items without prior approval, as unapproved returns may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as damaged or incorrect items).

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

Inspection and Approval

All returned items will be inspected upon receipt. We reserve the right to approve or reject any return or exchange request based on the condition of the product and compliance with this policy.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on the payment method used; however, we aim to process all refunds within 3 business days after the returned item has been received and approved.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer:

• A replacement with another item of equal value
• A refund

Policy Updates

We reserve the right to update or modify this Exchange & Return Policy at any time. Any changes will be effective immediately upon posting on this page.